I prefer to see myself as a justice-upholder. Yeah! I mean, I can’t stand injustice in any form that happens before my eyes. Back to my senior high time, there was this popular girl vs unpopular girl thingy. Long story short, the it-girl shoved off the non-it girl without apologizing. Few days later, I posted a story on our school bulletin board, and yes, it told a story about a snobbish-it-girl who was being rude. That it-girl of our senior high school stormed off the class with tears on her cheeks after reading that story. Well, I was kinda feeling guilty that time tho’.
Then, stories of unending complaints come unfold. Of course, I try my best to give a good complain. By saying a good complain, means I don’t want to be a nagger, keep finding for some faults unnecessarily. Being mostly a self-taught person, I learn to deliver a good complain by myself.
My first big hit was about this dear laptop I’ve been using for 3 years or so. You can find the complete story here. My complaint went right to a major news portal in the Internet, and before noon, there were hundreds of people who read my letter of discontent to this local brand. And by noon, the technician – who spoke to me rudely the other day – called me with his sweetest voice, asked me nicely to return to their service center and bring my laptop. An inner fellow then revealed that their bos was upset, and by then, my case would be prioritized. Aha. Sucha sweet victory.
Then, my Johnny Andrean experience. I got a wrong hair cut – too short – and the stylist was playing another rude-unpleasant manner. He asked for it, I sent another dissatisfaction letter to the customer service. I got a sympathy phone-call and a bottle of hair tonic, delivered to my house, for free. Aha. Sucha fresh victory.
And of course, one of the most amazing results was when I stated my objection over their bad service to the manager of Cheese Cake Factory Tomang. I got a free bill. Aha. Sucha yummy victory.
And this one, another impressive one was with Cimory. This was fresh from the oven one! So, at 13th September, bee bought a bottle of Cimory coffee-milk. We brought it home, put it in the fridge, usual procedure. About an hour later, we drank the milk. It tasted funny, like a sour water with coffee flavour. I was sure it was stale. But my bee, being him, he tried to assure himself that this was how it tasted. See why I love him? Haha. I wasn’t that optimistic, so I asked my sister to taste it. Then it was confirmed, the milk was stale. Ha! And the expiry date was supposed to be 16th September! The customer care number is printed on the bottle, so I pushed my luck and the phone button. Not as I had expected, somebody really answered my call! She then took my number and promised to give me a call. I didn’t expect much, honestly.
Then, this morning, 15th September, at about 8.30 in the morning, a Cimory guy did call me. He said that I would be given a replacement and took my address. Oh wow. And I was! Less than an hour ago, their courier came with his happy face greeting, “Cucuuu…” He gave me a replacement-bottle, and asked me to drink before him when I was a bit hesitated of the freshness. Surely, they got me a right taste now. Wow!
Now that’s service, dudes!
Oh, and if you ever wondering what a good complain is? Well, I can’t explain it in a genius-smarty way. But here are the basic rules:
1. Make it simple, don’t blabber yadayadayada.
2. Point right out the problem, don’t exaggerate your feeling or badluck.
3. Try to make them also see in their point of view, how this bad service would cost their reputation.
4. However mad you are, don’t be rude. Nobody likes rude person. Nobody hears rude and harsh comments. Deliver your complaints with manner, don’t call names. Respect others, respect yourself.
5. Be a classy complainer, but don’t use those flowery words. You are complaining, not making a poem.
6. Last but not least, don’t sweat small stuff. If you think it’s still acceptable and forgiveable, then shrug it off. You don’t want to waste your time and energy. Don’t be a nagger. Nothing is as annoying as a faultfinder.
Happy ‘complaining’!
And remember, I’m not complaining. I’m just asking.
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